Question: If you hold a duck boat rally when your hospital is named #1 in the meaningless US News and World Report rankings, what do you do when you fall back to your usual #2 ranking?
Answer: The same thing that would have been appropriate last year:
I yearn for the day when the hospitals in Boston get together and jointly demonstrate progress in eliminating preventable harm, adopting a consistent approach to front-line driven process improvement, and engaging in truly patient-driven care. Now, that would be something worth celebrating . . . For models of that kind of behavior, look west to Ohio, Wisconsin, Washington, and Michigan. The hospitals there have been hard at work on that approach--with modesty, dignity, and class--literally leaving many "top" Boston institutions in their wake.
Answer: The same thing that would have been appropriate last year:
I yearn for the day when the hospitals in Boston get together and jointly demonstrate progress in eliminating preventable harm, adopting a consistent approach to front-line driven process improvement, and engaging in truly patient-driven care. Now, that would be something worth celebrating . . . For models of that kind of behavior, look west to Ohio, Wisconsin, Washington, and Michigan. The hospitals there have been hard at work on that approach--with modesty, dignity, and class--literally leaving many "top" Boston institutions in their wake.
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