I shared a delightful day with people from Southlake Regional Health Centre, in Newmarket, Ontario. I found a (large) community hospital that has dramatically updated its service lines over the past few years and has also made real efforts to improve quality and safety. You could see signs of staff engagement throughout the hospital, including this visual reminder regarding daily safety huddles.
I include, for lighter review,
a video with a key aspect of the automated wayfinding system the hospital has installed, clearly delineating the path to the Tim Hortons coffee shop! (It also leads people to the various clinical departments and physicians.)
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